Refund policy

ETHRL Return & Refund Policy

At ETHRL, every product is selected with intention, and we want you to feel confident in your purchase.

Returns & Exchanges

For hygiene and product safety, we accept returns of unopened, unused products in their original packaging within 14 days of delivery.

Opened or used skincare products are not eligible for return or exchange, except where required by law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at ethrl@ethrlskin.com with your order number and photos of the issue. We will review the concern and work toward an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs for eligible change-of-mind returns. ETHRL will cover return shipping when an item is confirmed damaged, defective, or incorrect.

Contact

For return inquiries, email ethrl@ethrlskin.com. Please contact us before sending any products back so we can provide return instructions.